Please read before making payment

This Form has been prepared under Turkish Consumer Protection Law No. 6502, the Distance Contracts Regulation and, where applicable, the Package Tour Contracts Regulation.

The consumer must be given a reasonable opportunity to read, save and review this Form and the Distance Sales Agreement before submitting an order involving an obligation to pay.

1Consumer information

2Main characteristics of the service

3Price information

4Payment and confirmation

• No additional payment will be charged unless disclosed and expressly approved before payment.
• The final order control must clearly indicate that the order involves an obligation to pay.
• A reservation is confirmed following availability checks, conclusion of the applicable agreements and completion or verification of payment.
• Payment and reservation confirmation will be sent through the contact channel supplied by the consumer.

5Performance of the service

The service will be performed on the date, at the time and according to the programme stated above. Following confirmation, the reservation summary, contractual documents and any applicable voucher will be supplied by email or another durable medium active in the system.

The consumer must verify their contact details and review the meeting time, location, identity-document, baggage, health and safety information supplied before travel.

6Cancellation and refund conditions

Cancellation requests should include the consumer’s identity, reservation number and an unequivocal cancellation statement and should be sent in writing or by a durable medium to oykuislekler@gmail.com .

7Information on the right of withdrawal

Consumers remain entitled to the contractual cancellation and refund rights granted above and retain all other mandatory rights under applicable Turkish consumer law.

8Agency cancellation and weather conditions

If the Company cancels the tour, or if a boat tour cannot be operated due to a decision of the Harbour Master, Coast Guard or another competent authority, adverse weather or sea conditions, or safety considerations, the amount paid for the affected tour will be refunded in full.

Documented force majeure events such as earthquakes, fires, epidemics, war, official decisions or closure of transport routes will be evaluated according to the circumstances, recoverable supplier payments and mandatory law. Statutory consumer rights remain reserved.

9Personal data

Personal data is processed in accordance with Turkish Personal Data Protection Law No. 6698 for reservation and service performance, customer communications, payment and accounting, compliance, security and dispute management.

Marketing permission is not a mandatory condition of the contract and must be presented as a separate, optional choice. Further information is available in the KVKK Privacy Notice and Privacy Policy.

10Complaints and legal remedies

Consumers may contact the Company at:

• Telephone: +90 532 352 18 57
• Email: oykuislekler@gmail.com
• Address: Merkez Mah. Uzun Çarşı Sok. No: 5, Kaş / Antalya, Türkiye

Subject to the annually applicable monetary limits, consumers may apply to the competent Consumer Arbitration Committee or Consumer Court at their place of residence or where the consumer transaction was concluded.